Frequently Asked Questions
We are always available for your questions and comments, here you will find our answers to the most frequently asked questions.
Each piece of jewellery is handmade by our workshops and artists. Please allow a delivery time of approximately 4 to 6 weeks.
Yes. We work with sterling silver 925 and all our jewellery is nickel-free. Our gold-plated jewellery consists of silver with a layer of 18-carat gold.
Yes! Almost all our jewellery can be finished in silver, oxidised silver, gold-plated or solid gold. Feel free to send us a message, we are happy to help you further.
Yes, we also make jewellery completely tailored to your needs. Come by with your ideas and we will explore the possibilities together. We can even transform your old jewellery into something new.
Yes! We can melt down your old gold jewellery and process it into a new, unique piece with emotional value.
Of course. Upon request, we provide a discreet exchange card so that the gift can be exchanged, as long as it has not been worn. Tip: A gift voucher is always a good choice.
Every ring fits differently, making it difficult to estimate a size. Therefore, you can first take the ring to complete the surprise. Afterwards, you come back with the exchange card and the person in question, and we will carefully check which size fits best — accurate to half a size.